“Thanks for your feedback!”

“Thanks for your feedback! We’ll pass it along!”

You just tweeted at @MiamiUDining with feedback. You were dissatisfied with an aspect of our food service and, rightly, took it upon yourself to reach out and share your experience. Above is the response you get. What does it mean?

We get it. Reaching out to a business, company or, in our case, a dining service is a little odd. Instead of having that face-to-face interaction, you are left with the 140 characters or less that tell you that everything is going to be okay. You don’t know how, but that’s what you are told. How do you know that your effort was worth it? What happens with your feedback and what do we do with it?

First of all, we love hearing from you. We strive to provide the best possible dining experience for our students, staff and visitors. While the positive feedback is music to our ears, sometimes something needs to be communicated that isn’t all that positive.

We get it. After all, we want to help.

And here’s how:

  1. When you reach out to us with negative feedback, whether on Twitter or Facebook, we will first respond to you by briefly explaining our process, the only way 140 characters can.
  2. We will pass the feedback along, forwarding it to the Dining Director in the form of a screenshot, as soon as possible.
  3. The Dining Director receives the feedback and quickly passes it along further to the Manager in charge of the location in question.
  4. The Manager will then take the necessary steps to, not only correct the problem, but will reach out to you through your Miami University gmail address with a response and/or solution.
  5. If you reach out to us with feedback and aren’t contacted by someone within 24 hours regarding your feedback, please reach out again through our social media accounts.

We are here to help and want to assure you that your feedback is taken seriously and is passed along in a timely manner. Please let us know if you have any issues and know that we are here to help. Enjoy dining with us!

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